Community Guidelines

Our standards for creating a positive, inclusive environment

Last updated: April 15, 2024

Our Commitment to Community

At Cebby, we're building more than just an events platform—we're creating a community. Our mission is to connect people with amazing events and experiences in Cebu, and to do that effectively, we need to ensure our platform is a safe, respectful, and inclusive space for everyone.

These Community Guidelines outline the standards we expect from all members of the Cebby community, including event organizers, attendees, and general users. By following these guidelines, you help us maintain a positive environment where everyone can discover and share great events.

We believe in the power of events to bring people together, spark creativity, and strengthen communities. These guidelines are designed to support that vision by ensuring that Cebby remains a platform where everyone feels welcome and respected.

Thank you for being part of our community and for helping us create a positive experience for all users.

Our Guidelines

These principles help ensure a positive experience for everyone

1. Respect and Inclusivity

Treat all community members with respect and dignity. We're committed to creating an inclusive environment where everyone feels welcome regardless of background, identity, or beliefs.

Key Points:

  • Be respectful in all interactions with other users
  • Do not engage in harassment, hate speech, or discrimination
  • Respect diverse perspectives and experiences
  • Be mindful of cultural differences and sensitivities

2. Authentic Content

Ensure all content you share is accurate, honest, and authentic. Misleading information damages trust within our community and diminishes the experience for everyone.

Key Points:

  • Provide accurate and truthful information about events
  • Use authentic images and descriptions
  • Do not create fake events or profiles
  • Clearly disclose any sponsored or promotional content

3. Quality Standards

Maintain high standards for all content you share on Cebby. Quality content helps everyone find the events and information they're looking for.

Key Points:

  • Provide complete and detailed event information
  • Use clear, high-quality images
  • Write clear, error-free descriptions
  • Categorize events appropriately
  • Keep event listings updated and current

4. Safety and Security

Prioritize the safety and security of all community members. We take safety seriously and expect all users to do the same.

Key Points:

  • Do not share personal information of others without consent
  • Report suspicious or potentially harmful events
  • Do not promote illegal activities or content
  • Follow local laws and regulations
  • Respect intellectual property rights

5. Appropriate Content

Ensure all content is appropriate for our diverse community. Cebby is a platform for everyone, including families and professionals.

Key Points:

  • Do not post explicit, violent, or offensive content
  • Avoid excessive profanity or inappropriate language
  • Ensure event descriptions and images are suitable for all audiences
  • Use content warnings when appropriate

6. Commercial Activity

Follow our guidelines for commercial activity to ensure a positive experience for all users. We support legitimate businesses while protecting our community from spam.

Key Points:

  • Do not spam or post repetitive content
  • Clearly identify commercial or sponsored content
  • Do not misrepresent commercial relationships
  • Follow our advertising policies for promotional content
  • Respect our terms regarding ticket sales and transactions

Reporting Violations

Help us maintain a positive community by reporting content that violates our guidelines

We rely on our community members to help us identify content that violates our guidelines. If you come across an event, comment, or user profile that you believe violates our community standards, please report it using the following process:

1

Identify the Issue

Determine what specific guideline has been violated and gather any relevant information or evidence.

2

Use the Report Function

Click the 'Report' button on the specific content, profile, or event that violates our guidelines.

3

Select the Violation Type

Choose the category that best describes the violation from the dropdown menu.

4

Provide Details

Add any additional information that will help our team understand and address the issue.

5

Submit Your Report

Review your report and submit it. Our team will review it as soon as possible.

Our team reviews all reports and takes appropriate action based on our guidelines. We appreciate your help in keeping Cebby a positive and safe platform for everyone.

For urgent concerns or issues that require immediate attention, please contact us directly at trust@gocebby.com.

Enforcement

How we handle violations of our community guidelines

Violation Action Description
First Minor Violation Warning A notification explaining the violation and how to correct it.
Repeated Minor Violations Temporary Restrictions Limited access to certain features for a specified period.
Serious Violations Content Removal Removal of the violating content from the platform.
Multiple Serious Violations Account Suspension Temporary suspension of account access for a specified period.
Severe or Persistent Violations Account Termination Permanent removal of the account from the platform.
Illegal Activity Legal Referral Reporting to appropriate legal authorities when required by law.

We evaluate each situation individually and consider factors such as the severity of the violation, the user's history, and the context of the situation. Our goal is to be fair and consistent in our enforcement while maintaining a safe and positive environment for all users.

Users who believe their content was removed or their account was restricted in error can appeal the decision by contacting our support team at appeals@gocebby.com.

Updates and Feedback

Our commitment to evolving and improving our guidelines

We regularly review and update our Community Guidelines to reflect the evolving needs of our community and to address new challenges as they arise. When we make significant changes to these guidelines, we'll notify our users through our platform and via email.

We value your feedback on our Community Guidelines. If you have suggestions for how we can improve these guidelines or make them clearer, please share your thoughts with us at feedback@gocebby.com.

Thank you for being part of the Cebby community and for helping us create a positive, inclusive environment for everyone.

Have Questions?

If you have any questions about our Community Guidelines or need clarification on specific points, our support team is here to help.

Contact Support